Privacy Policy

Pilot Engines is committed to protecting your privacy. This Privacy Policy was developed to share with you our information collection practices and the options you have when visiting our website. You can be assured the information we collect is used to provide a more personalized experience for users of our website.

Who is Collecting Your Information

PILOT ENGINES and its affiliates are the sole owners of the information collected. We do not sell, share, rent, or loan this information to any third party. However, we may use and share aggregated information that does not personally identify you with Third parties in order to improve our website for the benefit of our users. We may also share our information with affiliates of Pilot Engines.

Pilot Engines may require certain personal information such as company name, contact name, phone number, fax number, credit card information, and special identifiers to enable our customers access to special pricing pages and forums on our website and affiliated websites. This information is strictly used to validate the user for access to restricted information on our website or process orders requested by our customers. All information obtained through our website is voluntarily provided by you, our customer. You can be assured that Pilot Engines is committed to maintaining your personal information in a secure and confidential manner. Information that may be shared with our affiliates is handled in the same secure and confidential manner as is consistent with Pilot Engines' policy of handling secure data.

Protection of Privacy of Children Younger than 13

Pilot Engines and its affiliates do not target children under the age of 13, and we do not expect to sell any of our products or services to children.

What is Collected and How Do We Use It

You can visit Pilot Engines on the web without providing any personal data to us. However, certain sections of our website do require users to register in order to access special pricing or place orders through our online shop. Information collected would include Company Name, Business Name, phone number, fax number, email address, billing and shipping address and in some instances a security question that requires your input in order to identify you. In addition, when using our Online Shop for your purchases you will be required to provide payment information that may include credit card name, number, expiration date and security code. If you qualify for online dealer pricing you set your own password to secure non authorized use of your information. You do have the option to place orders directly with Pilot Engines without providing this information through our website.

Pilot Engines collects information about your transactions with us and with some of our affiliated companies.

Pilot Engines also provides online forms to open accounts and to update credit card information on file with Pilot Engines. These forms require customers to print, complete and fax or email to our accounting and administrative offices in Minnesota. This information is maintained in the customers account on a secured server with limited access. Password protections are also used to limit access to your information from unauthorized use.

This information is used to administer your account with Pilot Engines and access is limited to those employees using the information to administer your account or process your order. We also use this information for general purposes such as customizing our advertising and the content you see, improving our services, contacting you, conducting research and providing anonymous reporting for internal use.

To register for an account through the website, we require you to supply us with your email address, or other information needed to contact you online. If you supply us with your email address, you may later access it, update it, modify it and delete any inaccuracies by accessing your account through the My Account link located at the top of each page on the website. Please note, we generally keep a copy of your previous email address(es) for our records. You may also choose simply not to provide us with your email address; however you will not be able to purchase products through the website.

We use this information to complete, support and analyze your purchases from us, to facilitate and improve your use of the website, to communicate with you, and to comply with any requirements of law. We also use this information to respond to any questions you might have and to provide you with information about specials offered through the website (only if you have selected this service on the Account Login page). This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the website. We do not sell and will not divulge your email address to third parties other than as specified in this Privacy and Security Policy without your permission unless we are legally entitled to obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

Cookies

By use of this website, you consent to our use of cookies. A "cookie" is a piece of data stored on your hard drive containing information about you. Cookies do not contain any registration information that would personally identify you, as all such data is secured behind our firewall. We do not use cookies to track your usage on other websites or the Internet in general.

Sharing

We may share information with our affiliated companies. We do not rent, sell or share any of your personal information with companies that are not affiliated with Pilot Engines. Any information obtained will only be used by Pilot Engines and its affiliates. Pilot Engines and its affiliates may release information when required to do so by law (for example, under a subpoena, court order or other regulatory requirement or to maintain or protect the security of the website.) or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud situations involving potential threats to the physical safety of any person, violation of Pilot Engines' terms of use, or as otherwise required by law.

Security

Pilot Engines uses secure connections during transmission of any personal date you provide.

Edit or Delete Your Account Information and Preferences

You can edit your Pilot Engines account information at any time. We reserve the right to send you certain communications relating to the Pilot Engines service, such as service announcements and administrative messages that are considered part of your Pilot Engines account, without offering you the opportunity to opt-out of receiving them. You will also receive the Pilot Engines Newsletter as part of your Pilot Engines account once you place an order, however you may opt-out or unsubscribe to the newsletter by using the Unsubscribe option within the newsletter itself.

Notification of Changes to this Privacy Policy

If we decide to change our privacy policy, we will post those changes on our website. If at any time point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users. We will use information in accordance with the privacy policy under which the information was collected.

Contact Us

Please let us know if you have questions about our Privacy Policy. We may be contacted as follows:

Pilot Engines
N89 W14431 Patrita Drive
Menomonee Falls, WI 53051
Phone: (888) 659-8489
Fax: 877.682.1645