FAQs

How much does a remanufactured engine cost?
It depends. Remanufactured engines have a substantial cost savings over brand new engines, but they will cost you anywhere from $4,000-20,000. Keep in mind with each cost, you have the opportunity to receive money back if you return your core in good condition.
What is the turnaround time on remanufactured engines?
Many of our engines are on the shelf ready to ship, but at the most we can ship engines within 11 business days.
How do I return my core?
Simply fill out our online Core Inquiry form, and we will schedule a time for a truck to come and pick up the core from you.
What is your core policy?
Each engine core has a checklist of items; as long as these are fulfilled and the core is in good condition, we will reimburse you in full. Otherwise, if parts are damaged, there will be deductions and you will get a partial reimbursement.
What are shipping costs of a remanufactured engine?
We cover ground LTL and UPS freight within the Continental US on most items. 
What are the shipping costs of a core?
We cover this shipping as well. Make sure to take a picture of your engine core and strap it in carefully when shipping it back to us, otherwise you are responsible for freight damage.
What is your warranty policy?
You must fill out an Online Warranty Registration form. The warranty policy begins at the date of installation or 30 days from the date of shipment, whichever comes first.
Where can I find someone to install the engine?
We work with many installers, please give us a call for someone near you.
Do you have a price match policy?
Yes, we understand the need for the highest quality at competitive prices. Give us a call and we will work with you if there is a legitimate price to match from a trusted company.
Where are you located?
Just north of Minneapolis in Fridley, MN. We are happy to work with anyone in the U.S. or Canada.
What are your hours of operation?
We are open Monday through Friday, from 7am – 4pm CT; give us a call at (877) 599-4806. If you need help outside of these hours, we have 24/7 Customer support.
How long have you guys been around?
Pilot Engines launched in 2015, but we work with two trusted companies that have both been in the business for over 70 years.