Most Frequently Asked Questions

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FAQ Topics

Ordering

1. Are there any other fees I should be aware of?

2. Can I cancel an order?

3. Can I order by phone?

4. Can I set up a direct account?

5. How long will it take for me to receive my engine?

6. How much freight can I expect to pay?

7. How will the product be delivered?

8. What if I need residential delivery?

9. What is the process for ordering an engine?

10. What methods of payment do you accept?

11. When will my engine ship?

12. Why do you need to contact me prior to shipment?

Returns/Customer Service

1. Do you have approved installers?

2. How do I know if my core is acceptable?

3. How do I return a product I already received?

4. How will I receive my core credit?

5. I received a damaged product. What do I do?

6. My engine is installed, now what?

7. What if I have a problem with my engine?

8. What is a core and what is your core policy?

9. What is the engine warranty period?

10. What is the process for core return/Where do I send the core?

11. Where do I take my engine for warranty repairs?

12. Who manages Pilot Engines' warranty program?

13. Why do I have to pay a core charge?

Products

1. Can I use synthetic oil?

2. Do you have accessory kits like water pumps, belts, hoses, etc.?

3. Do you have any other engines that aren't listed?

4. Do you supply engines for alternative fuels?

5. Do your engines meet California emissions?

6. How do I determine the right part number?

7. What components come on your engines?

8. What is the break-in process for my engine?

9. What is the difference between the various engine configurations?

10. What is the maintenance interval schedule?

11. What type of oil should I use?

12. What types of engines do you offer?

13. Who makes the engines you sell?

Company

1. How can I contact your company?

2. Who is Pilot Engines?

3. Why should I choose Pilot Engines?

4. Will you remanufacture my engine?