Potential additional fees include, but may not be limited to: Residential & Liftgate delivery, $75. Cancellation and return product fees which are determined by type of product and circumstances. Customs and brokerage fees outside Continental US. Premium freight fees for outside Continental US. Close
Yes orders can be cancelled prior to shipment, cancellation fees will apply if product was a non-inventoried product. Custom product and Build Owner's Core orders cannot be cancelled once they are in process. Close
Because Pilot Engines is a distributor of the remanufactured engines most products will be shipped on a prepay basis. However, if your company will make multiple purchases and you require a direct account, please contact us at (888) 659-8409 to discuss this option. Close
Residential deliveries can be made if the address is accessible by a semi trailer. Pilot Engines can arrange lift-gate service; consignee must have a way to move freight from that point. Residential delivery requires an up charge of $75. Close
Engines can be ordered electronically by using the shopping cart check out or by calling Pilot Engines at (888) 659-8409. It is important to provide all unique identifying information for your engine at time of order. All orders will be verified before shipment to make sure you receive the right engine for your application. Close
Many engines are in stock and ready to ship the same day the order is placed. Due to the specificity of our engines, some do require remanufacturing at time of order. Those engines will ship in 5-7 business days. Pilot Engines will communicate status on your order every step of the way.
Because we want you to receive exactly the right product, Pilot Engines will verify all part numbers prior to shipment. This ensures that there are no delays in the installation of your engine and that you get the right engine the first time. Close
In order to receive full credit you must return like for like core with all components without of any visible holes or cracks. If your core is not in this condition, partial credit will be given. The partial credit is determined by the type of engine. We do not want you to have any surprises, that is why each engine ships with a core evaluation sheet so you will know exactly how much credit you will receive. These documents can also be found on our Core Return Process and Forms page. Close
Each engine should be inspected at time of delivery noting any damage. If damage is noted, contact Pilot Engines immediately and we will determine the best course of action and file the freight claim. Close
Warranty activation should be submitted along with a copy of the installation repair order. Core should be evaluated and a core pick-up request should be submitted. This can be done either by faxing the bill of lading or by electronically submitting the pick up request on the Core Return Process & Forms page. Close
Your satisfaction is very important to us. If you have an issue with an engine purchased from Pilot Engines, please call us at (888) 659-8409 during our normal business hours (M-F 7:30am-5pm CST) or you can submit your request electronically and one of our customer service agents will respond to your issue. Close
Core refers to the used engine that is taken out of your vehicle or equipment. Pilot Engines core policy is simple, return like for like core with all components and no visible holes or cracks and you will receive full credit. If core is not in the condition above, then partial credit will be given. The partial credit is determined by the type of engine. We do not want you to have any surprises, so each engine ships with a core evaluation sheet. That way you will know exactly how much credit you will receive. These documents can also be found on our Core Return Process and Forms page. Close
Each engine is shipped with the core return instructions, core evaluation form, and the bill of lading. You can also download these forms in the Core Return & Process forms section and/or submit an online request for pick-up. It is important to review your core using the evaluation form to make sure you are aware of any charge-backs that might occur. If there are any discrepancies at the time of receipt, we will review those with you.
Each engine is shipped with the core return instructions, core evaluation form, and the bill of lading. You can also download these forms in the Core Return & Process forms section and/or submit an online request for pick-up. It is important to review your core using the evaluation form to make sure you are aware of any charge-backs that might occur. If there are any discrepancies at the time of receipt, we will review those with you. For pick-up of the core, we will schedule the pick-up on your behalf to ensure the correct carrier is used; (If engines are received on a non-approved carrier, there will be a deduction from the core credit for the premium freight.) Engines are returned directly to the following manufacturers:
Engine Rebuilders, Inc. Highway 1 South Oakes, ND 58474
Reviva 3900 50th Ave N, Ste 210 Brooklyn Center, MN 55429
Pilot Engines is proud to offer the industry's leading remanufactured engines and we're equally proud to personally administer the warranty to back them up. If you have a warranty issue with any of the products you purchased from Pilot Engines, please contact us at (888) 659-8409 during normal business hours (M-F 7:30am-5pm CST) and we will coordinate between the manufacturer, engine owner, and repair facility. If you have an issue outside these hours, please leave a message with serial number and contact information so we can follow up with your concern. You can also initiate repair determination by faxing the engine registration form to us at 877-682-1645. Close
We are committed to bringing you the highest quality engines at the lowest possible price with the lowest turnaround time. One very important part of keeping this commitment is timely core return. Core charges are assessed in order to expedite the return process and to defray any expenses the manufacturer might have to incur for damaged or non-returned core. Close
All the engines we normally offer are listed on our website. If you are looking for an engine that isn't listed, please complete our Request Custom Products form and one of our customer service agents will respond to your request. Close
Each engine family has unique identifiers to determine the right application. Please see the product listing pages for the engine you need to determine what information will be required to determine the right part number. If you need any assistance you can fill in the quote product form or call us at (888) 659-8409 during our normal business hours (M-F 7:30am-5pm CST). Close
Each engine model is built with different components. Pilot Engines strives to offer the most complete engines available in order to expedite the installation process. For a complete listing of the parts included on the specific engine models visit the engine's product page to view its product bulletin. Close
Short block is the crankcase portion of the engine. Long Block includes cylinder head and valve train. Long Block Supreme includes the tinware. Complete Drop-In includes the complete fuel system and top end components. Close
We offer a wide variety of engines for many different types of applications. Below are some examples of the engines we build. For information about specific products, please visit our Shop by Engine Make or Info by Vehicle & Equipment Type pages.
Pilot Engines has partnered with two of the industry's most experienced and respected engine manufacturers to bring you the highest quality product at affordable prices. We value your business and make it our daily mission to provide you with the best service you will find anywhere. We understand how important your vehicles and equipment are to your business and we pride ourselves on our ability to provide the best available product with the lowest possible turnaround time.
Yes. Pilot Engines can coordinate the remanufacture of your engine through our "Build Owner's Core" program. At this time we can only offer the Build Owner's Core option on product lines we currently distribute. Close